Frequently Asked Questions
Everything you need to know about our cozy, handcrafted knitwear.
How should I care for my knitwear products?
To maintain the quality of your knits, we recommend hand washing in cold water with a gentle wool detergent. Always lay flat to dry on a towel and never hang your knitwear, as this can cause the garment to stretch out of shape.
What materials do you use in your products?
We prioritize natural fibers, specializing in high-quality Merino wool, organic cotton, and ethically sourced cashmere blends to ensure maximum comfort and durability.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the country. For international orders, please allow 10-21 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain accessories may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.